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Frequently Asked Questions
How do I join CampusLink?
You need an invite code from your campus organization. Ask a classmate who's already on CampusLink or contact your student association.
How does matching work?
Swipe right to match or add someone as a friend. Swipe left to pass. If both of you swipe right on each other, it's a match and chat opens automatically.
How do I delete my account?
Go to your Profile tab → scroll to the bottom → tap Delete Account. This permanently removes your profile, connections, ratings, and all data.
How do I block or report someone?
Open a chat with that person → tap the ··· menu in the top right → tap Block or Report. You can also report from their profile page.
Why am I not appearing in Discover?
Go to your Profile tab → scroll to Settings → make sure Appear in Discover is turned on. Also ensure your profile has a name, program, and photo filled in.
How do I unblock someone?
Go to your Profile tab → scroll to Settings → tap Blocked Users → tap Unblock next to their name.
I'm not receiving notifications — what do I do?
Go to your iPhone Settings → Notifications → CampusLink → make sure notifications are enabled. You can also check that the app has permission under Settings → CampusLink.
How do I reset my password?
On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes.
Is my data safe?
Yes. All data is stored securely on Google Firebase with encryption in transit and at rest. Your profile is only visible to verified members of your campus group. Read our Privacy Policy for full details.